Términos y condiciones

PRICES

The prices of the products are as indicated in the description attached to them. All prices listed in the product description are expressed in Euros (€) and include Value Added Tax (VAT).

AVAILABILITY

SAN CEBRÍN will do its best to fulfill all customer requests for products. However, occasionally, due to factors beyond SAN CEBRÍN‘s control, such as human error or system issues, the final quantity supplied by the provider may differ from the order placed by SAN CEBRÍN to fulfill customer requests.

If the product is not available after an order has been placed, the customer will be informed via email or phone about the total or partial cancellation of the order. Partial cancellation due to lack of availability does not entitle the customer to cancel the entire order.

PAYMENT

Customers are required to pay at the time of placing the order. The initial price listed on the website for each product will be increased by the applicable shipping costs. These shipping costs will be communicated to the customer prior to completing the purchase.

The receipt or proof of purchase for the order will be sent via email to the customer, which will serve as proof of purchase for potential returns or claims.

The customer must pay the amount corresponding to their order using a credit or debit card (Visa, Mastercard, Visa Electron, or other similar cards), Paypal, or by bank transfer. The card used for payment must be issued by a Spanish bank or savings institution.

The customer must notify SAN CEBRÍN of any unauthorized or fraudulent charges on the card used for purchases via email or phone as soon as possible so that SAN CEBRÍN can take appropriate action.

SECURITY

The customer is communicating their data to SAN CEBRÍN’s server and not to any other entity pretending to be it. Data transmitted between the customer and SAN CEBRÍN‘s server is protected from potential reading or manipulation by third parties. Additionally, SAN CEBRÍN affirms that it does not have access to confidential data related to the payment method used and therefore does not store such data.

ORDER CONFIRMATION

Once the order is confirmed, i.e., with the acceptance of the Terms and Conditions and confirmation of the purchase process, SAN CEBRÍN will always send an email to the customer confirming the details of the purchase.

DELIVERY TIME, LOCATION, AND LOST ITEMS

I. Product Delivery

San Cebrín is committed to delivering the product in perfect condition to the address specified by the customer on the order form, which must be within the national territory. To optimize delivery, we request that the customer provide an address where the order can be delivered during normal working hours.

San Cebrín will not be responsible for delivery errors if the delivery address entered by the customer in the order form is incorrect or incomplete.

San Cebrín informs the customer that it is not possible for the same order to be split into multiple deliveries.

II. Delivery Time

The maximum delivery time is seven (7) days for standard parcel deliveries and 48 hours for express deliveries. Please consult the costs for each type of delivery.

Orders received before 11 a.m. will be shipped the same day, and orders received after 11 a.m. will be shipped the following day. Weekends (Saturday and Sunday) do not count towards order processing or delivery times. These times are average estimates and may vary due to logistical reasons or force majeure. In cases of delivery delays, San Cebrín will inform customers as soon as possible.

Each delivery is considered completed once the transport company makes the product available to the customer, as documented by the transport company’s tracking system.

In case of delivery delays attributable to San Cebrín, the customer may cancel their order according to the procedure described in the “Returns” section. Delays are not considered when the order has been made available to the customer by the transport company within the agreed time and could not be delivered due to reasons attributable to the customer.

III. Delivery Data, Uncompleted Deliveries, and Lost Items

In the same email informing the customer that the product has left San Cebrín’s warehouse, the shipping number and customer service number of the transport company responsible for the delivery will be provided. This allows the customer to contact the company in case of any delivery issues.

If, after 7 working days from the order being dispatched, delivery has not been arranged, the customer must contact San Cebrín. If the customer fails to do so, after 10 working days from dispatch, the order will be returned to our warehouse, and the customer will be responsible for the shipping and return costs, as well as any associated management fees.

If the delivery issue is due to the package being lost, our transport provider will initiate an investigation. Response times from our transport providers usually range from one to three weeks.

IV. Delivery Diligence

The customer must check the condition of the package in the presence of the transport company representative delivering the product on behalf of San Cebrín. Any anomalies detected in the packaging should be noted on the delivery note. If, after inspecting the product, the customer finds any damage such as dents, breaks, signs of being opened, or any damage caused by shipping, they must notify San Cebrín via email as soon as possible and within a maximum of 7 working days from delivery.

RETURNS

I. Return Procedure

All products purchased from San Cebrín can be returned and refunded, provided that the customer informs San Cebrín of their intention to return the product(s) within a maximum of 10 working days from the delivery date and complies with the other conditions outlined in this section.

San Cebrín will only accept returns that meet the following requirements:

The product must be in the same condition it was delivered, and the original packaging and labeling should be retained as much as possible. If it cannot be returned in the same condition, the customer should use similar packaging to ensure the product arrives at San Cebrín’s warehouse with maximum protection. A copy of the delivery note should be included in the package, indicating the returned products and the reason for the return.

If the return reason is attributable to San Cebrín (e.g., defective product, incorrect item, etc.), the return service is free of charge. If the reason is other (e.g., products were delivered correctly but are not to your liking), the customer should check with San Cebrín for the cost of this service (variable based on the destination transport agency), which will be deducted when refunding the returned products to the credit card or bank transfer.

To proceed with the return, contact us at 941 457 640. Once your return is confirmed, San Cebrín will schedule the pickup and inform the customer via email or phone about the date and time.

San Cebrín will not be responsible for costs incurred from returns that do not follow the established procedure.

II. Customer Refunds

The return of products will result in a refund equal to the cost of the returned products minus the cost of the return service. Only if the delivered product is defective or incorrect will San Cebrín also refund the corresponding shipping costs. Returns and partial cancellations will result in partial refunds.

San Cebrín will process the return order using the same system used for payment within 48 hours of confirming the arrival of the returned order at the warehouse. The application of the refund to the customer’s account or card will depend on the card and issuing entity. The application period is up to 7 days for debit cards and up to 30 days for credit cards.